Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable. We take player safety seriously and provide clear tools and guidance so you can manage your activity, spending and time on the site. If you ever feel play is becoming a problem, we encourage you to use the tools below and contact support for help.

Player protection principles

We aim to protect players by offering practical limits, easy-to-use controls and clear information. Our approach is focused on prevention, early intervention and proportionate action where required. We treat requests for support confidentially and work with recognised organisations to make sure help is available.

Activity-control tools

You can manage your account directly from the Responsible Gaming section in your profile. All controls apply quickly and are designed to be straightforward to set up and change.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits can be reduced immediately and increases take effect after a cooling-off period. We recommend choosing limits you can comfortably afford.

Loss limits

Loss limits let you cap net losses over a chosen period. This helps prevent chasing losses and keeps play within reasonable bounds. Loss limits can be adjusted down instantly and up after a delay.

Time limits and session management

Use session timers and time-out options to control how long you play in a single session. Session breaks are available for short pauses, while account pauses provide a longer break if you need it.

Self-exclusion

Self-exclusion provides a complete block from the site for a set period or indefinitely. Self-exclusion is immediate and cannot be reversed before the selected period ends. If you choose self-exclusion we will also provide information on support services to assist you.

Recognising problematic behaviour

Watch for signs such as spending more than intended, trying to recover losses, neglecting work or family, lying about gambling, or feeling distressed about play. These behaviours can indicate a problem and are valid reasons to use limits or seek help.

Practical tips for staying in control

Set and stick to deposit limits, schedule regular account reviews, take regular breaks, avoid gambling when upset or under the influence, and only gamble with money you can afford to lose. Talk to a friend or support contact if you notice changes in your behaviour.

Professional help and support organisations

If you need specialist support, contact the National Gambling Helpline, GamCare or BeGambleAware for confidential advice and self-exclusion registration via GamStop. These organisations offer practical guidance, counselling and referral services. If you need assistance applying limits or self-excluding from your account, contact our support team and we will help you through the process.