User Privacy Policy

At Smash Casino, we take your privacy seriously. This Privacy Policy explains what information we collect when you use our website and services, how we use it, and the steps we take to protect it. It also explains the choices and rights you have in relation to your personal information.

Information we collect

We collect information you provide to us, information generated when you use your account, and certain technical details from your device. The information we hold depends on how you use our services.

Personal data

When you create or manage an account, we may collect your name, date of birth, contact details, address and account credentials. We may also collect documents or other information needed to confirm your identity, respond to a request, or protect your account.

Technical data

We may record your IP address, device and browser details, website settings, and information about how you use our pages. This helps us keep the website working, identify errors and detect unusual account activity.

Transactional data

We keep records of deposits, withdrawals and other account transactions. Payment details may be handled by third-party payment providers. The information available to us depends on the payment method you use.

How we use your information

We use your information to provide and manage your account, process transactions, answer support requests and maintain records of your activity. We also use it to check account security, prevent misuse, and meet requirements that apply to our services. Where appropriate, we may use website activity data to understand and improve how our pages work.

How we protect and store data

We use access controls and other security measures to help protect personal information from unauthorised access, loss or misuse. Access is limited to people and providers who need the information for their work. We keep information for as long as it is needed for the purposes described in this policy or to meet applicable requirements. No method of storing or transmitting data is completely risk-free.

Cookies and tracking technologies

Cookies and similar technologies help the website remember your settings, support account functions and show us how the site is used. Some are needed for the website to operate; others help us understand performance. You can manage cookies through your browser settings, although blocking certain cookies may affect parts of the website.

Your privacy rights

You can ask us for access to the personal information we hold about you. You can also request that inaccurate information be corrected or ask us to delete information. Deletion may not be possible where we need to retain records for legal, security or other applicable reasons. We may need to confirm your identity before acting on a request. If you have a privacy question or wish to make a request, please contact our support team.

Sharing information with third parties

We may share information with providers that help us operate the website, process payments, support customers or protect accounts. We share only what is needed for the relevant service and expect providers to handle the information appropriately. We may also disclose information where required by law or to address suspected misuse.

Changes to this policy

We may update this Privacy Policy when our services or data practices change. The current version will be available on this page. Please check it from time to time to understand how we handle your information.