Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with verification, deposits, withdrawals or responsible gaming enquiries. Support is available through live chat, email and phone; we aim for quick, practical replies and can guide you through account checks, KYC or payment queries. If needed, cases are escalated to a specialist support centre and logged for follow-up. Agents can also arrange callbacks for complex payment enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (general enquiries & account, response within 48 hours) |
| Affiliate enquiries | [email protected] (partners) |
| Phone | +44 20 7429 5831 (London line) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 UK time |
Email Support
Email is the preferred way to contact our team about detailed requests, account-related issues, or cases that need an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so we can identify your request and reply without unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly to all player enquiries. Most messages are answered within one business day; live chat replies are usually immediate. Complex cases - such as KYC checks or payment disputes - may take several business days to resolve depending on their nature and required verification. We will keep you updated at every step.
Feedback
Have an idea that could make Smash Casino easier to use? We welcome your feedback on the website, games, payments or any part of your experience. Share your suggestions through our contact form or live chat. We review feedback carefully and use it to improve the service, fix issues and make the site more useful for players.